Document. Manage. Learn.
Whether it’s a case of fraud, harassment, safety concerns, or stakeholder complaints, every incident challenges a nonprofit’s ability to protect its mission and its people. Our Incident Management application provides a clear and fair process for reporting, investigation, and resolution — helping nonprofits respond swiftly, address root causes, and reinforce a culture of trust, transparency, and accountability.
Workflow-driven Intake
Collabra’s incident / complaint management application provides a centralized, cloud-based platform for capturing and tracking all types of incidents—ranging from safety, security, compliance, and HR matters to IT and data-related events. Customizable intake forms allow users to report incidents quickly and accurately, while automated routing ensures each submission is directed to the appropriate department or responder. The system supports anonymous reporting, attachments, and role-based permissions, maintaining confidentiality and accountability from the start.
Document & Investigate
Once an incident is reported, Collabra streamlines the investigation process with structured workflows. Assigned investigators can document facts, collect evidence, and record interviews within a secure workspace. Built-in tools help identify root causes using methods such as “five whys” or fishbone analysis, ensuring that each investigation goes beyond surface-level issues. All activities are logged for auditability, supporting both internal reviews and external regulatory reporting requirements.
Monitor and Improve.
Beyond managing individual cases, Collabra empowers organizations to identify trends and systemic risks across incidents and complaints. Configurable dashboards and analytics highlight recurring issues, emerging patterns, and performance metrics such as response times and resolution effectiveness. These insights support continuous improvement, compliance reporting, and strategic decision-making. By integrating incident and complaint management into a single, end-to-end process, Collabra helps organizations strengthen trust, transparency, and organizational resilience.